EMC Study Guide

09 Sep 2011 @ 5:00 PM

132-S-720.1

AACC is also an upgrade step for Avaya Call Center Elite and Avaya 132-S-720.1 exam Contact Center Express, as well as for former Nortel customers who had deployed the CS 1000 system and associated contact center products, SCCS or Contact Center 6.0, 7.0 or 7.1.

With this in mind, Avaya has updated the Avaya Aura Contact Center (AACC), a SIP-based multimedia contact center application first introduced last fall. AACC enables multimedia capabilities so that customers and agents can interact via multiple channels: voice, e-mail, Web chat, and instant messaging.

It is also the next upgrade step for former Nortel (News – Alert) customers who have deployed the Communication Server 1000 (CS 1000) system and associated Nortel contact center products. Agents and supervisors can use a variety of IP and digital telephones from Avaya and Nortel.

The latest Avaya 132-S-720.1 exam AACC Release 6.2 functionality adds several new capabilities, increases the agent capacity and consolidates the agent desktop so that voice and multimedia interactions are streamlined in a single view. Read more below about some of the latest improvements.

AACC can be a standalone deployment or used as an add-on (license-activated) application for the company’s Call Center Elite automatic call distribution (ACD) voice-only solution designed for Avaya Aura Communication Manager.

Availability/Compatibility: Avaya Aura Contact Center (AACC) 6.2 is available now worldwide for the Avaya Aura Communication Manager (CM) 5.2.1 standalone system, Avaya Aura for Midsize Enterprise CM 5.2.1 or higher systems, 132-S-720.1 Avaya Aura with Session Manager (SM 6.1, CM 6.01, AES 6.1) and Avaya CS 1000 5.0, 5.5, 6.0, 7.0 (formerly from Nortel).

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